Greetings from HotelsPro!
Hotel name: Casa Del Marques
Booking reference number: 486490503436
We kindly inform you that the Hotel has informed us that unfortunately, they are overbooked for Superior rooms with Garden View, they can offer to the client to stay in a Standard double room.
Amenities and services and amenities are exactly the same in the 2 types of rooms, the difference is that the Standard double room does not have a balcony and view to the garden.
As compensation of the downgrade, the hotel is offering to reduce the price with 25 EUR as per the difference in rates between the 2 room types.
Please inform the clients of the above and advise whether they agree in order to proceed and change the room into the booking.
We need an urgent answer because no room has been blocked and availability might get lost at any time.