Knowledgebase: Otelcom
I called the hotel and they informed me that they could not find my reservation. What should I do?
Posted by on 21 December 2012 15:23

If you have recently made the booking, please allow time for the hotel's own reservation system to update especially over week ends. If you have your pre paid accommodation voucher this means that your booking has been confirmed to our company. In most cases Rooms are booked through allocated allotment and not on a name basis. It is general practice that until closer to the check in date the names of the guests are not released by our supplier. All of the confirmation details are on your pre paid accommodation voucher.
In the unlikely event that the hotel is still unable to locate your booking, please contact us straightaway. If you do not contact us and you do not give us the chance to assist or you decide not to go to the hotel, please note that no refund will be applicable as per our cancellation policy.

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